WhatsApp API Integration
Enhance your communication capabilities and connect with customers on the most widely used messaging platform with our seamless WhatsApp API integration.
WhatsApp API Integration
WhatsApp Business API
Our Expertise
- Interacting with clients to understand their software integration needs.
- Identifying and document the specific requirements and desired outcomes.
- Evaluating the technical and practical feasibility of integrating the required systems.
- Analyzing potential challenges, risks, and constraints.
- Determining if the integration solution is viable and beneficial for the enterprise.
- Designing the overall architecture and framework for the integration solution.
- Defining the components, modules, and data flows involved.
- Determining the appropriate technologies and protocols for seamless integration.
- Creating an intuitive and user-friendly interface for the integrated system.
- Ensuring efficient and effective interaction between users and integrated components.
- Considering usability principles and design best practices.
- Implementing the integration solution based on the defined architecture and design.
- Developing the necessary code, scripts, and configurations.
- Designing and implementing the required database structures and data mappings.
- Conducting rigorous testing to validate the integration solution.
- Performing functional testing to ensure all requirements are met.
- Performing performance and load testing to assess system scalability and stability.
- Identifying and fixing any defects or issues.
- Preparing the integration solution for production use.
- Coordinating with clients to ensure smooth installation and configuration.
- Providing ongoing support and maintenance for the integrated system.
- Address user queries, issues, and enhancement requests.
- Monitoring and optimizing the system for performance, efficiency, and security.
- Implementing updates, patches, and upgrades as necessary.
Requirements
Af Brand, a B2B saree reseller, faced challenges managing multiple WhatsApp Business accounts, tracking customer conversations, and transferring leads between salespersons. They needed a solution to streamline their WhatsApp communication, maintain chat records.
They wanted to provide a seamless experience for customers, an automated response system and the ability to broadcast messages based on customer segmentation.
Solutions
We developed a WhatsApp chat portal integrated with AF Brand's primary WhatsApp Business number using the WhatsApp Business API. This allowed AF Brand to manage multiple salespersons on a single WhatsApp number and transfer leads along with the chat history.
A WhatsApp bot was implemented to provide automated responses when no agents were available, optimizing response time. The solution also enabled AF Brand to send targeted broadcast messages based on customer segmentation.
Arshad Shaikh
Founder
“Their proven and practical e-commerce approach towards building e-commerce apps helped AF Brand scale a lot. Their service quality helped us get desired results. They have an extraordinary team performing really well in every aspect to provide better service to AF Brand and our customers.”
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Projects Deployed
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Clients
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Hours of Development
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